2020 Health of Cash Study - U.S. Edition
The American consumer has spoken: Cash Matters
The role of cash in today's world continues to be hotly debated. New payment methods-or variations on existing methods-are proliferating, resulting in a continuous question of cash's role in today's increasingly digital world. Cash often is treated as a holdover payment method from a pre-digital era that is used sparingly and under certain conditions. Certain merchants have tried to move to a cashless model, while others have tried to ban cashless stores via the legislative process. Each has their own reasoning for doing so, but the heart of the argument centers on whether cash is truly needed by consumers anymore.
The 2020 Health of Cash Study takes a thorough look at the state of cash to provide a definitive answer on whether cash is valuable. This study segments cash users and non-cash users to understand their payment habits, provides a market sizing of cash payments, dissects why consumers continue to use cash, shows where consumers get cash, and, finally, evaluates the future of cash and ways cash usage and cash providers can continue to evolve to meet consumer needs.